American Water & Air is a family owned business and was incorporated in July
2002 by Dirk and Sarah Homeier in Springfield, Illinois. The Homeiers created
this company to fulfill a growing demand and need in central Illinois for high
quality water filtration. American Water & Air began with a passion that the
Homeiers have to meet a global need to be a financial support for mission work.
In addition to the financial support, a secondary goal was to provide a water
filtration resource for missionaries to be able to drink their tap water and to
use their filtration as a means of reaching their surrounding neighborhoods to
share the Gospel message.
The mission at
American Water & Air is
to: “Glorify God by providing people with a better quality of life with clean
water, integrity, and a genuine concern.”
In its humble beginning,
American Water & Air operated out of a two bedroom apartment that was owned
by Dirk’s father. The spare bedroom served as the office and phone room
employing two appointment setters.
At first, the administration side of
the company was managed by Sarah, while Dirk focused on sales and service. All
installations were outsourced to an independent contractor. While Dirk and Sarah
had no children yet, they began fostering children in their home and were
committed to raising those children full-time. That is when Sarah became a
stay-at-home mom and Dirk’s sister, Renee, took over the administrative
responsibilities which she holds to this day.
Within five months,
production and space demand called for a larger location, so
American Water & Air was moved to its present location at 722 W. Jefferson.
They hired their first phone room manager in January 2003, and in addition the first water
technicians were added to their staff. With the increased production, and new
sales staff, the need for a full-time installation and service technician was
essential. They purchased their first service van and created the first van graphics
of their kind used by an Ionics dealer in the United States.
By 2004, the
need arose for yet another service van and service technician to meet the
demands of the growing production.
In 2006, American Water & Air was
recognized by Ionics, Inc. in the class of “Top 10 Dealers in the United States”
for production in 2005. They also began the first T.V. ads in 2006, hired the
first full-time administrative assistant and full-time customer service
specialist. Due to the Do Not Call Law and the changing dynamics of the
telemarketing industry, they restructured staffing to more efficiently run the
business of setting appointments as they still do today.
The following
Brand names are just some of the softeners they offer service for existing units:
Ionics, Culligan, Hague, Kinetico, Sears (Kenmore), Home Depot (GE), Lowes
(Whirlpool), Lindsay, Penney’s, RainSoft, Wards, Ecowater, Water Right, Menards,
and many more.
They offer water softeners and conditioners, reverse
osmosis, whole house air purifiers, whole house carbon filters, problem water
systems for bacteria, iron bacteria, sulfur and iron, u.v. purification,
electrostatic air filters. They also offer complimentary water testing,
installation for any brand of water systems, salt delivery, air duct cleaning
and sanitation, and service for any make or model of water systems.
At
American Water & Air, they are proud of a hard working staff. They have been
able to attract a team of hard-working, self-motivated people who are committed
to doing their best work, every day. They like to think of their business as a bus
which is moving in the direction they want it to go (toward being the best service
provider of water treatment systems in central Illinois), and on their bus they have
on the right people. They don’t hire people and teach them to be nice…they hire nice
people!
They treat their staff with respect, and they in turn, treat you
with respect. They proud staff is committed to giving every customer a friendly
experience on the phone; by speaking with a person who knows their products and
who wants to help you in every way possible. They understand that they are building
a relationship for the long run. Therefore, they treat customers like they would
want to be treated.
They know your issue is important to you, so they do
everything possible to address your issue the same day. If you are not getting
all the service you deserve from your current water source, consider American
Water & Air. They’ll work harder for you!
If you are having problems
with your existing water treatment and conditioning equipment, call American
Water & Air. Factory trained and certified service technicians will
provide quality customer service on almost any make or model of water treatment
and conditioning equipment. You can trust their technicians to diagnose and repair
your system correctly the first time out! To schedule a service call, please
call American Water & Air at 217-544-8677 or request service
online.
Today, Dirk and Sarah have six children and live in the
Springfield, Illinois area. Dirk continues to develop his ideas and company
goals by seeking wise counsel and being open-minded to the changing dynamics of the culture. All the while, retaining the same zest and fervor for enriching
people’s lives with water filtration as he did the day his vision started. They are members of the
Water Quality Association and
Springfield Area Home Builders Association.
